Refund policy
Return & Refund Policy
Thank you for shopping with AZH Canada.
We want you to be satisfied with your purchase. Please read our return and refund policy below.
Returns
Due to the nature of cosmetic and personal care products, we are unable to accept returns or exchanges for products that have been opened, used, or tampered with for hygiene and safety reasons.
If you receive an unopened product and wish to return it, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
- The customer is responsible for return shipping costs unless the item is defective or we made an error.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and photos of the product and packaging so we can review your request.
If approved, we will provide a replacement or issue a full refund.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
The following items cannot be returned:
- Opened or used cosmetic or personal care products
- Products damaged due to misuse
- Gift cards
- Final sale or clearance items (if applicable)
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: 1000941608Ontario@gmail.com